Ezetek Releases new IT Managed Services Platform
Ezetek announces the official launch of its industry leading IT Managed Services platform.

Brisbane, 1st October 2008 - Ezetek announces the official launch of its industry leading IT Managed Services platform with extended support for Microsoft operating systems, including Microsoft Vista. In addition to Vista support, our IT Managed Services deliver systems monitoring alerts to mobile devices and support for 64-bit Microsoft operating systems among many other enhancements.

Ezetek IT Managed Services is a new generation of managed services that provides an integrated, automated & remote systems management solution with a complete view of the IT hardware and systems environment.

This release of our IT Managed Service  Automation and Diagnostics software reflects Ezeteks commitment to making IT management easier and more efficient for our clients with added functionality and features that include advance monitoring, diagnostics, automation of general maintenance task and automatic trouble ticketing of system faults. The system provides all users with advanced desktop access to help desk and trouble ticketing with unequalled remote access capabilities. With Ezetek Managed Services users and remote sales forces or telecommuters are able to get support and remote repairs wherever they are in the world.

Expanded Microsoft Support

The platform provides automated IT service delivery all servers and to workstations running Microsoft Windows XP and Vista. This gives Ezetek the capability to manage and provide a complete pro-active support base for its clients using Microsoft Windows XP and Vista environments including the 64-bit versions of Windows XP and Windows 2003.

Organisations are increasingly relying on managed service providers to keep pace with their rapidly changing IT management needs. Ezetek is delivering on these expectations by providing more scalable solutions to respond to its client’s escalating IT management requirements.

Additional Features

In addition to its expanded Microsoft support, Ezetek has added additional functionality to its Managed Services Automation platform to help customers streamline their IT management needs and increase systems reliability and availability.

• Mobile Access and Management - Allows systems administrators to handle issues anytime, anywhere and greatly improve response time and customer service. Trouble tickets are delivered to a mobile device so that administrators can securely view, update and respond to the issue through the mobile device interface.
• Enhanced Remote Access - Defines remote access policies by administrator or remote computer along with end-user notification, approval. 
• Enhanced Security Management - Expanded support and automation for patch management of operating systems and applications such as Vista, Exchange Server, Office and security programs.

As a result of Ezeteks ability to leverage technical services capacity and automated diganostics and device management, Ezetek is able to offer IT Management (and include all IT Services) for a fixed monthly fee. This shifts all focus from re-active break-fix services to strategic pro-active IT management of an organisations entire IT infrastructure.

The efficiencies delivered under the fixed cost system creates large savings on IT support and management costs which are passed on to clients resulting in more efficient support which actually costs less and delivers hundreds of additional services to the client. Ezeteks new features allow for increased scalability, and immediate support for enhanced client services and productivity.

Pricing and availability

For pricing information, contact a Ezetek via their website at http://www.onlinerepairs.com.au/ or by email to info@ezetek.com.au.

About Ezetek

Ezetek is a provider of IT automation solutions for the Government, Enterprise and SMB organisations. Our IT Automation Framework allows IT Administrator to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently. Ezetek IT Management solutions and technology can be delivered to computers and networks on a worldwide basis.

For more information please visit www.onlinerepairs.com.au.

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